Privacy Policy for SMS
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At Better Life Spine & Pain Center, we take your privacy seriously and are committed to protecting your personal information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), as well as other applicable privacy laws. This SMS Privacy Policy outlines how we collect, use, and protect your personal information when communicating with you via text messages.
What Personal Information Is Collected: We collect personal information, such as your phone number, appointment details (e.g., date and time), and any other information you voluntarily provide through text messages. We will never collect or transmit Protected Health Information (PHI) via SMS.
How Personal Information Is Used: The personal information we collect is used exclusively to communicate appointment reminders, confirm the date and time of your scheduled visit, and manage your appointments. We will never use SMS to send PHI, and we will not send any medical information, diagnoses, or treatment details via text message.
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Who Personal Information Is Shared With: We do not share your personal information with any third parties except when required by law or to provide you with the services you have requested. We do not sell, trade, or disclose your personal information for marketing purposes. Any sharing of information is in compliance with HIPAA and applicable laws.
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Data Security: While we take steps to protect your personal information, please note that SMS text messaging is not considered a secure method of communication for Protected Health Information (PHI). If you have concerns about the security of your information, please reach out to us for alternative, secure communication options.
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Opt-Out: You have the right to opt-out of receiving SMS messages from us at any time. To opt-out, please reply to any message with the word “STOP” or contact us directly at 832-286-4546.
Your Rights: Your privacy and the protection of your personal information are important to us. If you have any questions or concerns regarding how your information is handled, or if you would like to access, correct, or update your personal information, please contact us.